KINBRAE HOUSE – LUXURY SELF CATERING APARTMENTS

Welcome to Kinbrae House and thank you for choosing to stay with us for your holiday in Cornwall. We hope that you have a wonderful stay and find that your apartment or the studio is to your liking.

If there is anything that you need during your stay please do not hesitate to ask. If we are not at Kinbrae House please call Tamara on 01326 315529 during working hours to discuss your requirements and we will do our best to ensure that your requests are met as quickly as possible.

In case of emergency out side office hours please call Tamara on 01326 315529 or 07960 742889.

We have four one bedroom apartments and an open plan studio available on a minimum 4 night stay for the first floor apartments and studio and minimum 5 night stay for our larger ground floor apartments outside summer and peak seasons. We have a minimum 7 night stay during peak and summer seasons from Friday to Friday. Friday is our change over day.

Our luxury self catering holiday apartments and studio are available from 4pm on the day of arrival. Guests must vacate no later than 9.30am on the day of departure, leaving their apartment or the studio clean and tidy, as they found it and reporting any damage or breakages as soon as possible. Thank you for your thoughtfulness and cooperation.

OUR TERMS & CONDITIONS

Please read our terms and conditions carefully. A contract between you and Kinbrae House is made on the date you reserve an apartment or the studio and this is a binding contract. We therefore recommend that all guests take out suitable holiday insurance to cover them in the event that they have to cancel.

OUR CHECK-IN & CHECK-OUT TIMES

Our weekly stays start on a Friday and our shorter stays commence at the agreed day of the booking.  Check-in is self check in commencing from 4.00 pm on day of arrival. Your apartment or studio will not be ready before this time so please do not try to access the property before 4pm.

You can access Kinbrae House by using the YALE REAL LIVING digital lock on the front door with your unique entrance code. Once in the entrance hall you can access your apartment key safe where you will find your set of apartment or studio keys.

If you arrive before 4.00pm then you are welcome to park your car in the car park after 12 noon on the day of arrival and return to Kinbrae House after 4.00pm when your apartment will be ready for you.  You will be given arrival instructions once your booking has been confirmed and full payment has been received. 

At the end of your stay at Kinbrae House, please ensure that you are ready to leave your apartment or the studio no later than 09.30 am on the agreed day of your departure. Please make sure that you leave your apartment or the studio in a clean and tidy state with all washing up done, dried and put away and rubbish taken outside to the general waste and recycle bins provided in our car park, the bed stripped and towels placed in the laundry bags provided, ensuring that all provisions are removed when you leave.

A minimum cleaning charge of £50.00 will be taken if guests have not left their accommodation in a clean and tidy state, as per our terms.

Please report any damage or breakages to us at the time of leaving or during your stay if they require immediate attention.

OUR TERMS OF BOOKING

Our Apartments and the studio can be reserved online subject to availability by clicking the booking button on the apartment of your choice or the studio. You can select the date of arrival and departure which will indicate the cost of your stay. You can either make an on line booking or you can contact us by phone or email with your required dates and the apartment of your choice so that we can arrange your booking.

A non refundable deposit of 10% will be taken at the time of making a booking. This can either be paid on line through our online booking system or you can pay by electronic banking. We do not accept cheques. 

We thank you in anticipation for leaving your apartment or the studio in a respectful state on departure, reporting any breakages to us during your stay. You will be responsible for all breakages and losses in your apartment or the studio.

Alternatively you may wish to book through one of the on line booking agents that we advertise with.

Bookings made on our website will be entitled to a 10% direct booking discount. 

OUR REGISTRATION POLICY

We handle all of our bookings and will explain the registration policy to you at the time of reserving the apartment of your choice or the studio, this includes the terms and conditions of stay. If you have booked through an on line agent we will send you directions and instructions on how to enter the property via their online email system. For all direct bookings, once you have paid the full cost of your stay, we will send you the arrival instruction pack by email.  

OUR CANCELLATION POLICY

When booking directly with us we will ask for a non refundable 10% booking deposit to reserve your apartment. Should you wish to cancel for any reason within 24 hours of making your booking we will return your deposit. However after 24 hours your non refundable deposit will not be returned so we do advise guests to take out appropriate holiday travel insurance. 

The balance of your stay must be paid no later than 4 weeks before your arrival and we will invoice you accordingly. If you reserve within a 4 week period of your planned arrival we will invoice you for the entire cost of your stay at the time of booking. 

If you wish to postpone, cancel or re book your stay with us for non Covid 19 reasons, then you must contact us in writing no later than 28 days before your arrival and we will move your booking to a more suitable time for you so long as we have availability. If the week that you choose is more costly than your booking then you will have to pay the additional cost at the time of changing the booking. There is a £25.00 administration cost for doing this.

However, if you do not notify us in writing 28 days or more before your stay and wish to postpone or cancel your booking you will have to pay the full cost of the booking. If we are able to re-sell your reserved booking we will refund the balance only of the booking cost to you less a £25 cancellation administration fee. Your non refundable deposit will not be returned to you; this is why it is very important to take out suitable travel insurance.

OUR PRIVATE PARKING

We provide one complimentary parking space for you during your stay with us. Please ensure that you park in an allocated space.

Cars and their contents are parked entirely at the car owners’ risk in Kinbrae House private car park. We are not responsible for loss or damage to your car whilst parked in the car park at Kinbrae House.

Should friends visit you whilst staying at Kinbrae House please can you ask them not to park in the car park. There is plenty of free street parking on Gyllyngvase Road and Gyllyngvase Terrace. All the spaces in our car park are allocated to each apartment and the studio. By all means your guests can use your space if you do not have a car with you. We thank you for your understanding and consideration to other guests using the car park.

If you have an overly large vehicle please let us know at the time of reserving and we can direct where you should ideally park in the car park, this being in front of the bin store.

OUR COURTESY REQUESTS

General Waste and Recycling Bins are provided in the car park at Kinbrae House for the disposal of your waste and recycling. Please can you ensure that you empty your general waste bin and put your clean recycling in the bins provided during and at the end of your stay.

In Cornwall businesses have to use private waste management companies and not council waste collection services. We use Chenoweth Trading who are an ECO friendly waste management company based on the Roseland. They collect our waste on a Friday using small vehicles, not massive garbage trucks, and take the waste back to their plant where everything is sorted by hand, cleansed and sent to the respective recycling centres for reuse and processing. Any items that cannot be recycled are packed up and delivered to a local energy plant where the waste is incinerated to create electricity. So rest assured that when staying at Kinbrae House none of your waste will end up as Cornish landfill.

In Cornwall we recycle plastic and tin together, glass and textiles together and cardboard and paper together. Please respect the environment and wash your plastic containers and packaging, tins and bottles before placing in the bins. Please use the recycle bins at your discretion.

Water is a very scarce commodity in Cornwall and the rest of the UK where there is growing pressure on our reservoirs every year. Please respect how much fresh water you use during your holiday in Cornwall and when at home. 

We hope that you enjoy your stay but please make sure that you respect the privacy and enjoyment of other guests at Kinbrae House and in the surrounding area by being courteous about avoiding strong cooking smells, loud noise generation in your apartment and the studio and when entering and leaving the property late at night or early in the morning.

We reserve the right to ask guests to leave Kinbrae House with immediate effect should they be found to be involved or party to any illegal dealings or immoral behaviour during their stay here.

OUR DAMAGE AND SMOKING POLICIES

We reserve the right to make a charge for any damage caused to your apartment, the studio or public areas, this includes damage caused from spillages, cooking burns to surfaces and personal sickness or accidents. This will be for the full cost of replacement and repair work. Please check the inventory for the apartment or studio that you are staying in at the time of your arrival. You will be responsible for covering the cost of lost or damaged items and repairs to the apartment or studio from any damage caused during your stay.

If extensive damage has been caused by you during your stay you will be charged for rehousing our next guests should the apartment or studio not be serviceable. If the damage has been caused deliberately then you will have to face criminal charges and all costs to effect the repairs and replacement must be met by you.  We apologise for having to state this in our terms but sadly not everyone treats rental accommodation with the respect that is needed.

We are a strictly non-smoking non- vaping establishment including the car park and garden areas. Should you smoke or vape in your apartment or the studio then the sensitive fire alarm system will alert that smoke is in the building.  There will be an instant charge made to you for £200  as we will have to have your apartment or the studio’s soft furnishings professionally cleaned. You will be asked to immediately leave before the end of your stay without reimbursement of the rental charge.

Electrical and other failures, should they occur during your stay, must be reported immediately to David and Tamara. Please do not attempt to effect a repair yourselves.

Kinbrae House management accept no responsibility for loss or damage to persons and/or their personal effects whilst staying at Kinbrae House. A personal digital safe is provided in each apartment and the studio for valuables.

ACCESS ISSUES

Due to the age of Kinbrae House, the design of the entrance and apartment layouts we are not able to easily accommodate persons in wheelchairs or with other severe mobility issues. Please let us know at the time of booking your specific needs so that we can provide a solution where possible to accommodate you.

I …………………………………….  agree to the above terms and conditions for staying at Kinbrae House

Signature……………………………………………………….                    Date: ……/……./………….

 

 

COVID – 19 RISK ASSESSMENT

Terms and Conditions of Stay During The Pandemic Season 2022

For your peace of mind we continue to practice enhanced cleaning protocols for season 2022.

IN THE EVENT OF BECOMING UNWELL WITH COVID -19

  • Guests who are unable to travel to Cornwall due to becoming unwell or presenting symptoms and with a positive PCR test result (to be emailed to Kinbrae House no less than 24 hours before the arrival date or within 24 hours of the commencement of the stay date if a guest has fallen unwell the day of travel) may postpone their booking free of charge up to the day of arrival to another available week later in the year or next year* (*For up to 12 months. Tariffs for change of season or apartment will apply). We will not be able to offer a refund unless we are able to resell the week at very short notice – thank you for your understanding.
  • If guests become unwell with Covid 19 and have driven to Cornwall for their holiday then they must pack up and leave Kinbrae House immediately if they are well enough to drive home, notifying the management of Kinbrae House the time and reason for their departure.

 

David Lee and Tamara Nance
Kinbrae House Luxury Self Catering Suites
Gyllyngvase Road
Falmouth
TR11 4DJ

Tel: 01326 315529
Mob: 07399 275339 - David
Mob: 07960 742889 – Tamara

Email: hello@kinbraehouse.co.uk

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