Facilities

All of our luxury self-catering apartments and studio are available for a week or longer during the summer and high season.

Our lovely Apartments and Studio are available from Friday afternoon from 3.30pm to 10am the following Friday morning during high season.

Room with a view

Location

COVID – 19

RISK ASSESSMENT

• Now that unessential travel restrictions have been eased by the Government and we are permitted to re-open to accommodate guests the following measures will be taken by us and we ask our guests to please follow these.
• Guests must not travel to Cornwall if they are presenting any symptoms of Covid -19. This is for a 14 day minimum period before departure. 
• Guests who are unable to travel due to becoming unwell or presenting symptoms may postpone their booking free of charge up to the day of arrival to another week later in the year or next year ( For up to 12 months. Tariffs for change of season will apply)
• On arrival and each time guests return to the property they must use the hand sanitiser dispenser before entering and touching the digital entrance lock and door handles. 
• We are installing two more hand sanitiser stations in the entrance hall and landing and we ask that all guests use these when leaving their apartment before touching the stair hand rail and entrance door handle and lock. 
• The door handles, key safes, stair hand rail and cloakroom will be sanitised on Friday of each change over week. 
• The hall and stairs will be disinfected using an aerosol virus control similar to those used on aircraft after guests leave on a Friday morning. 
• Any apartments that have a same day change over will be fumagated in the same way as the hall and stairs to ensure that all surfaces have been sanitised before we commence our cleaning regime. 
• We are closing Puffin Studio for the rest of this year to reduce the number of guests using the hall and stairs at any one time. 
• Apartments will be thoroughly cleansed after each departing guest and then cleaned and made ready for the next incoming guests. The cleaning team will be using antiviral and antibacterial products to cleanse the apartments and our usual eco friendly cleaning products.
• All linen is professionally cleaned off premises using hot wash cycles and medical grade disinfectants. The bedding is not used again for at least 2 weeks. 
• Guests are asked to follow Government guidelines where social distancing measures are still in place when inside the hall and landing areas and the car park of Kinbrae House. 
• If guests become unwell or present any of the Covid -19 symptoms when staying they must call the hosts immediately.
• If guests who become unwell have driven then they must pack up and leave Kinbrae House immediately if they are well enough to drive home. The Government are recommending this course of action.
• Any departing unwell guests must contact the owners to let them know at what time they will be leaving.
• If guests are to unwell to be unable to return home by car or have traveled to Cornwall on public transport then they must self isolate in their apartment until they are well enough to drive home. Guests will have to pay for the continuation of their stay on a weekly basis Friday to Friday. Guests must notify the owners immediately as arrangements will have to be made for incoming guests. 
• When leaving their apartment, all guests must strip their bed/s of the fitted sheet, duvet cover and pillow cases, mattress protector pad, first pillow case protector and place these with their towels, bath mat, bathrobes (if requested), tea towels and kitchen cloth into the plastic laundry bags found in the wardrobe of their apartment. Please tie off the bags for collection by our staff. Your cooperation with this will help to protect our cleaning staff from handling personally used items. Thank you for your assistance and understanding with this matter.
• When leaving their apartment we ask guests if they can please wipe down the kitchen surfaces, dining table and door handles with viral sanitiser as provided. Please do not remove these products from your apartment. 
• We will be providing a “just in case you forgot” PPE pack in each apartment. This will contain a small alcohol based gel hand sanitiser, 2 pairs of gloves, 2 face masks. We ask that if these items are not used that they are left in the apartment. 
• We will have to reduce the number of glasses, cups and mugs in each apartment as these will be sanitised between guests.
• The cleaning regime is going to take at least 20% longer to carry out than normal so we ask that all guests leave Kinbrae House no later than 10am. If you are planning to leave early please let us know so that we can start cleaning your apartment a little earlier.
• If when you arrive at Kinbrae House and another guest has also just arrived please can you give them priority when taking their bags to their apartment and enter the premises once they have finished using the entrance hall and stairs, ensuring that you are following social distancing regulations.  Thank you for your cooperation.
• We hope that these measures will help to keep you, our other guests and staff safe when at Kinbrae House. 
• Unfortunately if you do not leave your apartment clean and tidy with washing up put away, your rubbish and recycling removed to the bin store, your bed stripped and all towels and linen placed in the bags provided we will have to charge you a cleaning charge of a minimum of £50.00. 
• Please refer to our terms and conditions on the website for review before booking; As you will automatically be agreeing to these when you book your apartment.